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Madam Glam Frequently asked questions (FAQ) - Get to know everything on your favorite Gel Polish Brand.
What is the new VIP Membership?
What are the perks?
Try it for Free?
Yes! For FREE! Checkout as a VIP and you can immediately enjoy your gels at 50% OFF, FOR FREE!
How does the VIP subscription work ?
It is exactly as it was before, but better! This is very simple!
On the 1st of the month, you will be charged for $29 and we will automatically add store credit to your account worth $29.
Store credit never expires: if you don't feel like shopping one month, don't worry! Your store credit will automatically be reported and you can use it whenever you want!
Cancel anytime: You can cancel your subscription directly on your account or by emailing email@example.com
I LOVE IT !!! How Do I Subscribe?It is easy as ABC!
If you are a returning VIP, just enjoy your perks and checkout at 50% OFF!
When will I be charged?
You will automatically be charged each 1st of the month $29 and you will automatically have a store credit of $29 which you can spend sitewide with no limit!
Of course, each time we charge you, you will get an email and will be notified that you have store credit on the website. There is no coupon to enter, your store credit will be applied directly in your account. You will just need to sign in on the website with your password.
What if I don't want to shop the VIP box this month ?
No worries! Store credit NEVER expires: If you don't feel like shopping this month, your store credit will be automatically reported and you can use it whenever you want!
For how long do I have to subscribe?
You can cancel anytime. Yup, that's right! We are convinced you will love your membership so we made it incredible easy for you to unsubscribe if needed... But you probably won't!
In case you do, you can send us an email at firstname.lastname@example.org and we will assist you right away.
Can I return my purchases?
Yes! Just ship us back your product you didn't like and you'll have two options: either we'll refund you, or we will give you the value in store credit to it for anything you like on the website.
We will refund the credit card you submitted with your original order. VIP members can expect to receive a refund of their last 3 months of subscription only.
Please note that we refund 80% of the returned items.
Why can't I apply a coupon in my cart with the VIP Box?
You're already enjoying more than 50% off on your VIP Box so no additional coupon can be applied on a cart containing a VIP Box..
If you have any other questions, please feel free to reach our customer care service at email@example.com
What if I don't want to subscribe?
Check out with our "Pay as you go" option and simply enjoy!
In Which Currency are your prices?
All our prices are shown in US Dollars.
Are your nail polishes cruelty-free?
Yes! WE ARE CRUELTY-FREE and PETA Certified!
What does cruelty-free mean?
It means that our products are NEVER tested on animals!
What does it mean that your nail polishes are 9-free?
All our nail polishes are made without nine of the sketchiest ingredients linked to toxicity.
That means they're free of Formaldehyde, toluene, DBP, formaldehyde resin, camphor, xylene, ethyl tosylamide, parabens, and acetone too. So safer for your nails...and for YOU!
What currency are your prices listed in?
All products on our site are sold in U.S. Dollars (USD). Your card issuer or bank may charge a currency conversion fee for your purchases on madamglam.com. For more information about foreign currency conversion, please click here.
How do I send an exchange and get store credit for it?
To exchange your product, simply ship it back in its original box, clearly untouched and never used within 30 days after reception of your parcel. Please note that for all nail polishes which have clearly been used you won’t be receiving store credit or refund.
*Please note that we refund 80% of the returned items.
For further information, email firstname.lastname@example.org
How do I return my order?
We are sorry to hear that you are unsatisfied with the product. Please see our return conditions by clicking here.
For any question, please feel free to reach us at email@example.com
Have you received my exchange?
We usually send you an email as soon as we have received your exchange. If you are not sure, feel free to email us to ask if we have received it at firstname.lastname@example.org
The coupons can be applied directly on the cart. No coupons are cumulative.
I am subscribing to a VIP Box, why can't I add a coupon?
Our VIP box offer your gels at more than 50% off the price ! No additional coupon can be applied on top.
I am subscribing to a VIP Box, and I want to pay with amazon payment or Paypal
We are sorry, at the moment Paypal and amazon don't offer subscription options. The only option to pay for our VIP box is by credit card.
Once your package is shipped, please expect a delivery time of between 3 and 10 business days in the US and 10 to 20 business days for international orders.
For international orders, please contact your local post with the tracking number for further details.
Will I Pay Custom taxes?
If you live outside the US, you might be held responsible for customs duties charged by your country. This rarely happens as customs usually don't care much about one parcel, but if it does, you might have to pay around 15-20% of the purchase price to your governement (check your local rates for more details). We do ask you to provide your phone number in case your local customs want to reach you but please make sure to keep an eye on your tracking to make sure your package does not get stuck at customs.
If you have any questions please feel free to email email@example.com
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