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Exchanges & Return Policy
Return Policy for any product bought on the website: Just ship it back within 30 days following your purchase, we will reimburse you!
100% Satisfaction Guarantee!
ELIGIBILITY
All items are eligible for returns*. Your product must be in its original box, clearly untouched, unused and in its initial state - all product which have been used can't be returned and won't be refunded.
If your product is ineligible for return, we will return the product to you (you will pay for the shipping fees).
*For OFFLINE sales or sales made through one of our representatives directly, please make sure to inspect your order within 24 hours. Do note that SALES ARE FINAL. No returns will be accepted. Final sale items and Outlet Collection items are not eligible for exchange. No returns will be accepted for final sale items or Outlet items. All promotional offers are provided at Madam Glam's discretion and offers may be modified or discontinued at any time without notice. Prices and promotions available online only. Read more about our Terms & Conditions & Privacy Policy.
STEPS TO RETURN A PRODUCT
- Send an email to our customer care team by clicking on the following links:
for NON VIP
for VIPs
- Do not forget to mention your Order number and the items you would like to return.
- Within 24 hours, our customer care team will provide you with the exact steps to return your product.
- Upon receipt confirmation from our Customer Care Team, Ship back your entire product In its original box, clearly untouched and unused, with the box and bottle intact - any product which has been used can not be returned. As soon as we receive your return, we will email you to let you know that we are processing your return.
Please note that Madam Glam does not offer any tracking services or labels for exchanges & returns and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package at their own expenses.
REFUND & STORE CREDITS
- We only refund 80% of the returned items value and $1.45 per product returned will be deducted from the final refunded amount (restocking fee).
- Shipping fees are non refundable.
- All refunds will be processed as store credits (VIP) or Gift Cards (non VIP). No cash value.
- VIP members can expect to receive a refund of their last 3 months of subscription only.
- VIP Credits ("Store Credits") will never expire on the VIP members' account.
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