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Exchanges & Return Policy
Return Policy for any product bought on the website: Just ship it back within 30 days following your purchase, we will either reimburse you or offer you store credit!
Steps to return a product
Just ship us back the product you didn't like and you'll have two options:
To return your product within the 30 days after reception of your parcel, simply follow these steps:
As soon as we receive your return, we will email you to let you know that we are processing your return.
Please note that Madam Glam does not offer any tracking services on labels for exchanges or returns and is not responsible for lost packages. Customers are welcome to purchase alternative shipping methods that allow for tracking or insurance on the package.
All items are eligible for free exchanges, and all returns are subject to be refunded at 80% maximum of the selling price.
Your product must be in its original box, clearly untouched, unworn and in its initial state - all product which has been used can't been returned.
If your product is in eligibility for return, we will return the product to you (we pay for the shipping).
For OFFLINE sales or sales made through one of our representatives directly, please note that SALES ARE FINAL. No return will be accepted. Please make sure to inspect your order within 72 hours.
Refund & Store credits