VIP BOX FAQ
I LOVE IT !!! How Do I Subscribe?
Choose your 3 gels (or leave them a surprise?) and buy your first VIP box !!
What are the perks?
Each month you will receive a 3 gels box for only $29 (that's more than 50% off!!!).
As a VIP, you will also receive exclusive discounts, sales and gifts!! You will also have an early access to our newest gels!!!
When will I be charged?
You will automatically be charged each 1st of the month $29 and you will automatically have a store credit of $29 ! Of course, each time we charge you, you will get an email and will be notified that you have store credit on the website. There is no coupon to enter, your store credit will be applied directly in your account. You will just need to sign in on the website with your password.
What if I don't want to shop the VIP box this month ?
No worries! Store credit NEVER expires : If you don't feel like shopping this month, your store credit will be automatically reported and you can use it whenever you want!
For how long do I have to subscribe?
You can cancel anytime. Yup, that's right! We are convinced you will love your membership so we made it incredible easy for you to unsubscribe if needed... But you probably won't!
In case you do, you can directly unsubscribe by going to your account and clicking on cancel the subscription
Can I return my purchases?
Yes! Just ship us back your product you didn't like and you'll have two options: either we'll refund you, or we will give you the value in store credit to it for anything you like on the website.
We will refund the credit card you submitted with your original order. VIP members can expect to receive a refund of their last 3 months of subscription only.
Please note that we refund 80% of the returned items.
Why can't I apply a coupon in my cart with the VIP Box?
You're already enjoying more than 50%off on your VIP Box so no additionnal coupon can be applied on a cart containing a VIP Box..
If you have any other questions, please feel free to reach our customer care service at firstname.lastname@example.org