OUR PHILOSOPHY

Madam Glam was founded with a rebellious mind and a lofty objective: to create salon-quality, carefully sourced nail and gel polishes. We decided to bring together a community of passionate nail specialists to build your favorite one stop shop all things nails. Be careful because you get addicted fast !! Who Is Madam Glam? Simply Your Best Friend! And as a friend she:

  •  SPOILS you: by offering you amazing deal to get your favorite products at an extraordinary prices!

  •  CARES for you: we are 100% dedicated to offer the best customer service ever! You don’t like a color, just send it back! We’ll reimburse it. No questions asked! You want to be the first one notified when a color is in stock? Shoot us an email, we will save one of the color for you as soon as we have it back in stock!

  •  SHARES with you: by regularly sending you awesome nail tutorials, “how to” and nail art ideas video and by keeping you updated on all social medias.

  •  NEVER CEASES TO SURPRISE YOU : by releasing new products 10 times faster than any other brand and adding  colors every month on the website

  •  LISTENS to you: by ensuring that you’ll always love anything that you order on the website. That’s why we never keep a product online if more than 2% of our customers are not 100% satisfied with it

Don't forget to create an account with us to get amazing promos and awesome nail tutorial videos!

FAQ

 

In Which Currency are your prices?

 


 

All our prices are shown in US Dollars.

 

 

Are your nail polishes cruelty-free?


Yes !

 

What does cruelty-free mean?


It means that our products are NEVER tested on animals

 

What does it mean that your nail polishes are 5-free?


All our nail polishes are made without five of the sketchiest ingredients linked to toxicity.
That means they're free of formaldehyde, dibutyl phthalate (DBP), and toluene—plus formaldehyde resin and camphor, too. So safer for your nails...and for YOU!

 

What currency are your prices listed in?

 


All products on our site are sold in U.S. Dollars (USD). Your card issuer or bank may charge a currency conversion fee for your purchases on madamglam.com. For more information about foreign currency conversion, please click here.

 

How do I send an exchange and get store credit for it?

 


To exchange your product, simply ship it back in its original box, clearly untouched and never used within 30 days after reception of your parcel. Please note that for all nail polishes which have clearly been used you won’t be receiving store credit or refund.

*Please note that we refund 80% of the returned items.

For further information,  email [email protected]



 How do I return my order?


We are sorry to hear that you are unsatisfied with the product. Please see our return conditions here: http://www.madamglam.com/exchanges-returns
To return your product, simply print the appropriate slip (you can find them in the link above) and ship it back in its original box, clearly untouched and never used.
Please return it to our Madam Glam office located 205w 39th st floor 16, New York, NY with your name, the original order number and the mention "return" on it.

For any question, please feel free to reach us at [email protected]



 Have you received my exchange?


We usually send you an email as soon as we have received your exchange. If you are not sure, feel free to email us to ask if we have received it at [email protected]


 Why is my order still processing?


There might be different reason why you order is still processing but if you feel that it has been processing for more than a week, feel free to contact us and we will solve it for you!


 When will my order ship?


All standard orders have a processing time of 2-4 days. As soon as it is shipped, you will receive an email with a tracking number. 


 Do you ship internationally?


Yes! We ship to every country in the world! 


 How do I track my international order?


We provide international delivery worldwide with an online tracking number. Orders can be tracked through USPS www.usps.com or DHL: www.webtrack.dhlglobalmail.com and then through your local post office website (for example Royal Mail for the UK, La Poste for France).


 Do you deliver to PO box addresses?


Yes. However, we cannot ship via a traceable method to any post office boxes.
Delivery time cannot be guaranteed nor can the package be tracked. We also cannot be held responsible if you do not receive your package.
We encourage all deliveries be made to a physical address so packages can be tracked. 


 What payment methods do you accept?


We accept all major credit cards: Visa, MasterCard, American Express, and Discover. We also accept PayPal, Amazon payments. 


 Is my payment information safe?


We're here to assure you that your credit card information is safe when you're ordering from our site.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. 


 What are the benefits of creating an account?


By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You will also receive all our sales and special offers !
If you would like to create an account, please access this link: https://www.madamglam.com/customer/account/create/ 


 Why has my card been declined?


A common reason for orders declining is due to the billing address details being entered incorrectly.
When you proceed to checkout, please make sure that all of your personal information matches the exact information on your credit card.
If some information doesn't match, the transaction will not go through.
If you are still experiencing problems and you would like to speak with a customer service member directly, please email us at [email protected]

 

How does the VIP subscription work ?


This is very simple ! You will be charged each 1st of the month $29 and you will automatically have this store credit on the website to buy your VIP box ! Of course, each time we charge you, you will get an email and will be notified that you have store credit on the website. There is no coupon to enter, your store credit will be applied directly in your account. You will just need to sign in on the website with your password.

Store credit never expires : if you don't feel like shopping one month, don't worry! Your store credit will automatically be reported and you can use it whenever you want!

Cancel anytime: You can cancel your subscription directly on your account or by emailing [email protected]

Coupons


The coupons can be applied directly on the cart. No coupons are cumulative.

 

I am subscribing to a VIP Box, why can't I add a coupon?


Our VIP box offer your gels at more than 50% off the price ! No additional coupon can be applied on top.

 

I am subscribing to a VIP Box, and I want to pay with amazon payment or Paypal


We are sorry, at the moment Paypal and amazon don't offer subscription options. The only option to pay for our VIP box is by credit card.

 

Shipping Time


Once your package is shipped, please expect a delivery time of between 3 and 10 business days in the US and 10 to 20 business days for international orders.

For international orders, please contact your local post with the tracking number for further details. 

 

Will I Pay Custom taxes?


Yes you might have to pay duty taxes if you are outside of the United States. We do ask you to provide your phone number in case your local customs want to reach you but please make sure to keep an eye on your tracking to make sure your package does not get stuck at customs. 

 

If you have any questions please feel free to email [email protected]

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